A customer has set the Google session control expiration for 8 hours, but reports that users are not being prompted to re-authenticate as expected. What are the two possible causes of this issue?

A customer has set the Google session control expiration for 8 hours, but reports that users are not being prompted to re-authenticate as expected. What are the two possible causes of this issue?

Or

A customer has configured the Google session control expiration for 8 hours but has noticed that users are not prompted to re-authenticate as anticipated. What are the two potential reasons for this problem?

Choose an answer:

  • Only Gmail and Drive are subject to session control and user’s are probably using other services
  • TRUE: Users reporting the issue are on mobile devices which are not subject to the authentication timeout
  • Users are members of an administrative role that is not subject to session timeout length
  • TRUE:ÂThe session timeout setting on a third party SSO provider is set longer than the Google session configuration
  • An IP whitelist has been configured which takes priority over the session control

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