Q: A project manager sets clear expectations with customers about when they’ll communicate certain project updates and changes. To gain the customers’ confidence, the project manager also provides situational examples of when they may communicate. Which soft skill does this project manager use with their customers?
Q: When communicating specific project updates and modifications to clients, a project manager establishes clear expectations. The project manager also gives scenario instances of when the clients may interact in order to win their trust. Which soft skill does this project manager use while interacting with clients?
- Quality planning
- Empathic listening
Explanation: In the context of this situation, the project manager demonstrates the soft skill of “Trust-building.” In order to actively work toward establishing trust with the customers, the project manager is actively striving to provide clear expectations, provide situational examples, and communicate when updates and modifications to the project will be communicated. The development of trust is an essential component of project management because it makes it possible to cultivate constructive relationships, boosts the confidence of stakeholders, and adds to the overall success of the project.